Terms of Service

TERMS OF SERVICE

between

Sanni Shoo GmbH
Allmendboden 22
8700 Küsnacht
Schweiz/Switzerland

German Office, Warehouse and Sales:
Sanni Shoo GmbH
c/o Jawi Logistik GmbH
Von-Linde-Str. 8
95326 Kulmbach
Deutschland/Germany

and
the users of this plattform www.shop.sannishoo.com

1. GENERAL

The general terms and conditions apply to the sales and deliveries of goods from Sanni Shoo GmbH. Alternative conditions for the buyer are only valid if agreed in written form and approved/signed by Sanni Shoo GmbH. With the placement of an order, the buyer agrees to the general terms and conditions and is committed to them. Sanni Shoo GmbH will only close contracts with natural persons, who are contractually capable without limitation and who have reached their 18th birthday, and with legal entities.

All offers are subject to change and are non-binding. The order of the customer represents an offer to close a sales contract. Our sent acknowledgment of receipt and any status reports do not represent an acceptance of the offer. The sales contract is not closed until we deliver the ordered goods and confirm the customer the dispatch.

Electronic communication: You agree to receiving order related communication (e.g. invoice) in electronic form.

2. ORDERING

Ordering is only possible after a successful login into the customer’s account. When ordering for the first time, the customer must create a “new customer” account. For all following orders, the customer can login with the email address and the password you chose at your first entry.

3. CONTRACTUAL LANGUAGE

The contact of the contract, all other information, customer service, data-information and complaint handling are generally offered in German language. We will find an English communication partner for you if needed.

4. PRICING

Unless otherwise noted, all prices are daily market prices excluding freight, including the legal sales tax plus all expenses arising from the dispatch. Changes in price (through exchange rate fluctuation and technical changes) on the part of the producer are reserved.

5. RIGHT OF WITHDRAWAL

Customers, who are consumers in the sense of the customer protection law, can withdraw from their purchase/contract within a period of 14 days from the receipt of the goods. It is sufficient if the declaration of withdrawal is sent within this period without any statement of reasons.

In the event of a withdrawal, entire or partial reimbursement of the retail price occurs from delivery versus payment against the deferment of the goods received from the purchaser.
Condition therefore is that the goods and its packaging are sent back in “as new” re-sellable condition and in the original packaging. The costs of dispatch are payable by the customer.
If the goods bear traces of usage, or parts are are missing or damaged by the customer, we will charge an adequate compensation for the loss in value.

The right to cancel does not apply to the following kind of contracts:
• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We will reimursse you for the amount paid in the same way you have paid for the item/s.

Adress for items to be sent back from European countries:

Jawi Logistik GmbH
c/o Sanni Shoo GmbH
Von- Linde- Str. 8
95326 Kulmbach
Deutschland, Germany

You can send back items from Switzerland to:

Sanni Shoo GmbH
Allmendboden 22
8700 Küsnacht
Schweiz, Switzerland

6. DELIVERY

If any goods are damaged during transportation, please report the damage immediately to the delivery agent and to Sanni Shoo GmbH. If you fail to report the damage, please be aware that you may not receive a refund or replacement from Sanni Shoo GmbH or the applicable insurance.

7. DELIVERY TIME

The delivery normally takes place within 5 business days from the confirmation of the order, but in any case within 30 days from the order date. If a delivery is delayed, we will contact you immediately and arrange a new delivery time.

8. FORWARDING EXPENSES

Please gather information about the forwarding expenses from the shipping conditions as outlined on our page.

9. PAYMENT, METHOD OF PAYMENT

We accept Master Card, Visa Card, as well as payments via Paypal and pre-payment (Credit Suisee Switzerland or Commerzbank Germany for all European payments)

10. DATA PROTECTION

Our staff members are sworn to secrecy due to the Data Protection Law. In addition, any customer data communication that took place is subject to the secrecy. Routing- and domain information have to be and are allowed to be passed on. The customer agrees to the using of his facts according to the contract for our bookkeeping and our customers administration. The customer accepts that his data stated in the contract are used and saved for the purpose of accounting and customer evidence. The data are used to satisfy laws and regulations and for the payment transaction. Customer data are not passed on to third parties, unless this is necessary for the transaction. Our contractual partners are informed about data protection regulations and are bound to us.

For any further questions or information, complaints please contact info@sannishoo.com. We also refer to the more detailled information to be found on this page.

11. RESERVATION OF PROPRIETARY RIGHTS, WARRANTY, LIABILITY, GUARANTEE

The ordered goods are our property until the complete payment. Before this the customer is not allowed to mortgage and to hedge the goods or to entitle third parties. Since 1.1.2002 the warranty is limited to the compulsory period of 24 months.

Arising defects are to be announced at the delivery or at the appearance, without having negative legal effects to clients, who are customers according to the Customers Protection Law. If the defect is legitimated and rejected we will choose between corrections, reduction of price or replacement free of charge, for what an adequate time period is fixed.

If the purchase is a commercial transaction (B2B) in the sense of § 1 Customer Protection Law, Sanni Shoo GmbH is only liable for defects with premeditation and gross negligence, with the exception of damage to persons. The injured person has to prove the existence of slight or gross negligence, unless it is a consumer transaction. The compensation of consequential harm caused by a defect, other physical loss, and loss of property and damages of third party against the customer are impossible.

Sanni Shoo GmbH conducts its services with greatest care, but is not liable for services, which are provided from third parties.

12. APPLICABLE LAW, PLACE OF JURISDICTION

The contractual partners stipulate the use of Swiss right, as far as no compulsory regulations are opposed.

If the contractual partner is a consumer, then the compulsory regulation of the law of the country, in which he has his general residence, must be applied.

For disputes from the contract with entrepreneurs, our business location is agreed as the place of jurisdiction. If the contractual partner is a consumer, he can take legal actions against Sanni Shoo GmbH in Switzerland or in the country in which he has his residence.

and payments the place of fulfillment of the contract is the business location of your company.

13. COPYRIGHT

All news, pictures and the design of www.shop.sannishoo.com website are just for personal information for our customers. The use is carried out at one’s own risk. All dates of this offer is protected by §4 and §§87a ff of the copyright law.

The reproduction, copying and the print of the website are only allowed for the purpose of an order. Every other handling, duplication, copying and/or public reproduction exceeding normal use violates the copyright.

14. MEDIATION

In any dispute we suggest Mediation and a jointly agreed Mediator and language as a first step.

15. OTHER

The inoperativeness, invalidity, nullity and cancellation of single regulations do not prejudice the other regulations of these general terms and conditions. The UN purchase law and all regulations that refer to it are explicitly excluded.